Support Policy
SUPPORT POLICY
You’re important to us. We want to do more than just provide the best range and quality of flags on the internet. We want you to have the simplest, most secure, most satisfying online shopping experience possible.
To that end, we want you to contact us with all your concerns and questions. Remember, there’s no such thing as a foolish question (only stupid answers).
If you need prices for a potential custom order please email sales@mrflag.com. We can offer advice on design and materials as well as size and price. We aim to respond to these queries within 2 working days (09.00 – 17.00 GMT, Monday thru Friday).
To enquire about tax rates, currency exchange rates, invoice policy, trade accounts or anything ‘financial’ please email accounts@mrflag.com. We aim to respond to these queries within 2-3 working days (09.00 – 17.00 GMT, Monday thru Friday).
If there’s a flag you don’t see on our webpage that you’d like to buy, please email info@mrflag.com to have it added – free of charge. Remember: we can make ANY flag – real, current, historic, obsolete, fantasy, imagined, obscure – anything. Please allow 3-4 days depending on the volume of requests. We will email you when the work is complete.
If your question isn’t covered by these options, or by the accompanying FAQ’s, please email support@mrflag.com. We’re happy to help and we aim to respond to these queries within 2-3 hours (09.00 – 17.00 GMT, Monday thru Friday).
Mr Flag features PayPal verified secure shopping.
