As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Community

Official Swansea City Flag Crew

We founded, sponsor, manage and run the official Swansea City AFC flag crew. The club's longest continuously running fan-led volunteer group.

The Official Swans Flag Crew

The Swans Flag Crew is Swansea City AFC's official pitch-side flag-waving crew .The crew varies in size but on match days includes 8 senior crew, up to 18 junior crew, and the crew manager. 

Everyone on the crew is an unpaid volunteer, and the kit is donated by Swansea flagmaker MrFlag®.

The flag crew was devised in 2019 by then Chairman Trevor Birch, Catherine Thomas (Swans' Head of Hospitality), and Charles Ashburner (owner of MrFlag®). The crew is still going strong as a collaboration with Hayley Ford (Swans' Head of Supporter Services).

Senior Crew 18+

We have around 12 senior crew members covering 8 slots at each home game. Seniors organise and supervise the East Stand Flag Wall, and form the four corner crews. They then spend the duration of each game in their corner tunnels, ready to wave giant flags to celebrate each home team goal.

Senior crew earn a credit for each game they work. 15 credits can be cashed in for a reward from the club. Seniors receive a meal voucher from the club at each game

Junior Crew 14+

We have around 25 junior crew members, each competing for around 16 slots at home game. With the assistance of seniors, junior crew members form the East Stand Flag Wall display before kick-off. After kickoff they sit and enjoy the game in the crew seating area (pitchside, in West Stand South).

Junior crew get a free seat ticket for each game that they volunteer at. The club provides each junior with a voucher for a free hot or soft drink.

MrFlag®

Charles Ashburner (owner of MrFlag®) founded the crew, and organises and plans displays, including flags for special events like Snoop Dogg's visit in Feb 2026. MrFlag® makes and donates all flags and kit, and built the Swans Flag Crew app that is pivotal to crew registration and sign-ups.

To apply, sign-up via the Swans Flag Crew app (iOS & Android) and then WhatsApp Charles at 07747613344. Message the same number for support, advice and questions.

Swansea City AFC

The flag crew is an official part of the Swansea City family, and comes under the supervision and guidance of Hayley Ford, Head of Supporter Services for the club. Hayley and Charles work closely together to provide this unique opportunity to the many fans who volunteer for this opportunity.

If you'd like to contact the club about anything related to oversight or safeguarding, you should contact Hayley Ford by email at hayleyford@swanseacity.com
"I just wanted say thank you so much for all your amazing work throughout 2025 and in the first part of this season. I thought the display at Wrexham looked amazing and really added to what turned out to be a really special evening (despite a few operational hiccups). Have a fantastic Christmas, and we'll see you all back at the Swansea.com Stadium on New Years Day."

Hayley Ford, Head of Supporter Services, Swansea City AFC. 23 December 2025

privacy policy

Swans Flag Crew app

Introduction

Welcome to Swans Flag Crew ("we," "our," or "us"). We are committed to protecting your privacy and ensuring a safe experience while using our application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app to organise volunteer sign-ups for tasks.

Information We Collect

User Signup

When you sign up to use Swans Flag Crew, we collect the following information:

  • First Name
  • Family Name
  • Email
  • Mobile Telephone
  • Date of Birth
  • Photo (headshot)

Teams

When creating or joining a team, we collect:

  • Team Name
  • Team Description
  • Team Leader

Tasks

For task management, we collect:

  • Name
  • Competition
  • Date
  • KO Time [24-hour clock]
  • On Duty Time
  • Description
  • Location
  • Link

How We Use Your Information

We use the collected information to:

  • Manage and facilitate user sign-ups and task assignments.
  • Maintain and update user profiles.
  • Allocate users to teams and tasks.
  • Notify users of task sign-ups, approvals, and other relevant updates.
  • Track task completions and award task credits.
  • Provide team leaderboards and track performance.

Roles and Permissions

Owner

  • Grant, edit, or remove roles.
  • Edit user profiles.
  • Have all other rights.

Admin

  • Add, edit, or delete tasks.
  • Add users.
  • Approve user sign-ups.
  • Assign or remove users from teams and tasks.

Users

  • Sign up and apply for tasks.
  • Drop tasks.
  • Edit their own profile.

Observer

  • View user names (no contact info).
  • View game details and game sign-ups.

User Notifications

Users receive notifications via email and in-app alerts for the following:

  • App sign-up approval.
  • Changes to team membership.
  • Task sign-up approvals.
  • Assignments to or removals from tasks.
  • Waiting list status and auto-allocations.
  • Task, team-related, and global notices from the owner.
  • Task Completion and Credits

On task completion, users are awarded credits based on their team. These credits are recorded on user profiles, reflecting tasks performed all-time and per season.

Sharing and Invitations

  • Invitation Links: Can be emailed or copied and pasted by anyone.
  • Task Invitations: Admins can send invitations to any user.
  • Calendar Integration: Users can add task details to their personal calendars.

Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@mrflag.com.

Effective Date: [01-03-2026]